Returns & Exchange

At cherryberry , every product is carefully packed and quality checked before shipping . however, if you receive a damage or defective items we are happy to offer an exchange .

Please Note

No Returns or refunds are accepted for jewellery , hair accessories, or hampaer due to hygien and safety reasons.

Eligibility for return ,refunds,or exchange

we offer returns , refunds, or exchange only if;

• The product received is Damaged , defective , or not the item ordered.

• A complete and unedited opening video is provided. this video must clearly show:

• the outer packaging with the shipping label visible

• the seal being opened in a single , continuos shot [ no pauses or cuts]

• item being removed and the issue clearly visible

this video is mandatory and will be used to clearly visible

Non Eligibility Conditions

please note that we do not accept return, refund or exchange requests under the following conditions;

• if the request is made due to changes of mind, personal preference, or wrong items ordered by the customer

• if the product is received late due to courier delays

• if a valid opening video is not provided

• if the request is made after 48 hours from thr time of delivery.

how to report an issue

if your order meets the eligibility criteria ;

• Email us at cherryberry.co7@gmail.com within 48 hours of delivery.

• please include the following in your email

• Your Full Name

• Order Id

• a detailed description of issue

• the complete and unedited opeing video as describe above

once we receive your request , our support team will respond promptly and work to resolve the issue